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Insurance

Insurance

Enhancing service delivery and operational efficiency

OUR EXPERTISE

Internal tools development

Client facing solutions for service delivery

Applications for operational efficiency

OUR CAPABILITIES

Web and Mobile Apps Development

Web & Mobile Development

ui-ux

UX/UI

system integration

API Development

Legacy systems
integration

Internal tools
development

Success Stories

Our client is a leading insurance company and part of a financial group that manages over $30 billion in assets. We helped this client improve its own customers’ satisfaction by improving its customer service delivery capabilities. Additionally, we improved the client’s back-end process efficiency by developing and testing apps within its Enterprise Mobility division.

PARTNERSHIP:
2012 – Present

TECHNOLOGIES:

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Initial Challenges

  • Improve customer experience, reduce product and service acquisition cycles.
  • Optimize internal operation.
  • Reduce cost on Car-accident claims process.

ACHIEVements

  • Customer-claims process reduced by 20%.
  • Reduced Field-Agent response time by 15%.
  • Increased Field Agent Productivity by 25%.
  • Improved Customer Experience and reduced entry errors.
  • Reduced costs (paperwork, labor, audits).
GET IN TOUCH

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Monterrey

Hidalgo 958 Pte, Colonia Mirador Monterrey, NL México, 64070
MEX: +52 (81) 8220-2015 / 2020
USA: +1 (877) 882-5682
dextrasales@dextratech.com

Guadalajara

Torre Madol
Piso 5, Mixcoatl 144
Ciudad del Sol.
45050 Zapopan, Jal.
Tel: +52 (33) 3122-1236

Aguascalientes

Av. Guadalupe Gonzalez 226,
Piso 4 Unidad Ganadera,
Aguascalientes, Ags.
México, 20130
Tel: +52 (449) 996-7355