Internal tools development
Client facing solutions for service delivery
Applications for operational efficiency
Web & Mobile Development
Our client is a leading insurance company and part of a financial group that manages over $30 billion in assets. We helped this client improve its own customers’ satisfaction by improving its customer service delivery capabilities. Additionally, we improved the client’s back-end process efficiency by developing and testing apps within its Enterprise Mobility division.
2012 – Present
- Improve customer experience, reduce product and service acquisition cycles.
- Optimize internal operation.
- Reduce cost on Car-accident claims process.
- Customer-claims process reduced by 20%.
- Reduced Field-Agent response time by 15%.
- Increased Field Agent Productivity by 25%.
- Improved Customer Experience and reduced entry errors.
- Reduced costs (paperwork, labor, audits).