COVID-19: One year into the crisis.

empty offices - pandemic
empty offices - pandemic

COVID-19: One year into the crisis.

Looking back at lessons learned.

It’s been a year since the start of the COVID-19 pandemic and we know it has not been easy for anyone. From the very beginning we were facing an unknown challenge for which there were no recipes. Most importantly, we have all been concerned about the health of our family, our colleagues, and our own.

At Dextra Technologies we had the caution, agility, and resilience to handle and respond to this situation to the best of our ability. It was very useful and practical to have designed a plan divided into phases, which allowed us to be one step ahead of the situation from the very early stages of the crisis.

Taking strong measures and in time, long before they were formalized by the government, gave us the advantage of protecting all members of the Dextra Technologies community. Today our team is as healthy and productive as ever, and most of us keep working from home, which tells us that we are doing things right.

At the same time that we implemented the plans to protect our health, we had before us the challenge of keeping ourselves operating, thus helping to mitigate the economic impact on our community.

Although being in the software industry puts us in a privileged position, moving quickly to this level of remote work was not easy and we did not have much margin for errors given the deliveries that we have been committed to. Together as a team, we identified the limitations to make the new scheme of activities possible and we worked hard on creative solutions to solve them. Being already at home, we have all demonstrated our sense of responsibility to maintain our focus and achieve our goals.

At the beginning of 2020 when COVID-19 spread rapidly around the world, and countries took steps to deal with the crisis, Dextra Technologies’ executive team started planning and working towards the implementation of a fully remote work model even before the virus arrived in Mexico. This anticipation was key to reach almost 100% of it by March 13th and restrict on-site activities to only those who had direct dependence on specialized hardware.

Dextra Technologies already had a remote work model, which was originally functional to support the Home Office model and minor eventualities, which was a great advantage and allowed us to maintain productivity. The solutions with specialized connectivity hardware were also generated so that dependencies did not represent an impediment in our services.

We took great care of the execution of our processes, our people, our clients, our reputation, and our methodologies and were still able to grow our projects and get more clients under the nearshore model. This helped us to not only continue working as usual but to keep all our team complete, preventing layoffs or reducing compensations, which makes us very proud since we know not all companies were fortunate enough to do it.

Even though nearly all of our staff continues working remotely, we aligned ourselves and the offices to the health protocols and guidelines put in place by the Mexican government and health authorities last year. We also increased communication with our employees, and we all know how to stay safe and take care of one another outside and inside the office.

Seizing opportunities

This year has taught us many lessons, and we have helped each other in this process of adapting to a different way of working and looking for options to maintain close communication with each other and with our clients. We have also detected areas of opportunity in infrastructure and improved some work processes and tools. Last but not least, we have been very conscious and careful to protect the intellectual property and confidentiality of our clients.

This crisis has brought us a unique opportunity to strengthen and improve ourselves. The results we have achieved so far have been excellent. Compliance with work plans and commitments has been maintained with an outstanding level of quality and productivity. 

We know our clients are very happy with the results as they have shared their positive feedback in regards to our strategy, which further strengthens their trust and commitment to Dextra Technologies as they know that they are also being supported during this time, which is also challenging for them.

The Dextra Technologies team has shown that we truly live by our core values. This past year they have proved their integrity, respect, teamwork, resilience, and focus on delivering increasing value to our clients.

For instance, Dextra Technologies had the honor to receive the award as one of the Best Mexican Companies in 2020 for the ninth year in a row, validating our ability to embrace change and our drive to succeed even in the face of adversity. The Deloitte Best Managed Companies program is a global initiative that recognizes private companies with advanced management ideas and exceptional business performance.

Our CEO, Daniel Chávez, shared with MEM (Mexico’s Best Managed Companies program by Deloitte) our response to this crisis. In this quick video, he summarizes the 4 key actions the company took to mitigate the impact of the pandemic. 

To conclude, we would like to say thank you to our whole team and business partners for their efforts, their support, and for making this possible. Despite these challenging times, it is certain we will find ourselves as a reinvented company and even a stronger community. Congratulations on the results achieved, let’s keep this up!



COVID Safe Workplace Guidelines

Covid 19 Office Protocol

COVID-19: Dextra Technologies Office Protocol

All our offices are prepared to follow the COVID-19 safety and hygiene measures to comply with instructions from our local authorities so that visitors and employees can do so safely. In addition to the recommendations that we put on the video; we have a more detailed protocol for employees that can be reviewed on Dextra Master.

The health and safety of our people and those around us is a top priority. We implemented these guidelines to help prevent workplace exposures to the virus.   

Dextra Technologies Essential Office Safety Measures

  • Hygiene
    • Our cleaning staff will clean and disinfect workstations.
    • Carpet cleaning.
    • Your HRBP will deliver you a Personal Protective Equipment kit (PPE kit) the day you need to go to the office. The kit includes:
      • 1 washable face mask to last you a week.
      • 1 face shield.
      • 1 no contact door opener tool to avoid touching buttons and handles
    • Workstations with:
      • Hand Sanitizer – 70% Alcohol
      • Disinfectant wipes.
    • Shoe sanitizer mat on every floor.
  • Transport
    • For employees who commute to work using public transportation, please consider that your access to the buildings will be denied. If you need to go to the office, we will pay for your Uber ride. Please make sure to contact your team leader in advance so they can share with you the process.
  • Parking
    • Employees with an assigned parking space must use their parking spot.
    • Employees without an assigned parking space who own a car may request a temporary parking space of those who are working from home.
  • Business hours
    • Office hours remain the same (8:30am a 5:30pm).
    • Lunch breaks will be scheduled with your supervisor to avoid overcrowding the break room.

These new preventive measures will require everyone’s effort. Don’t forget that every action has an impact on everyone we interact with and the way we used to do things has changed. It may take time to adapt to this new normal, but together we can make it as smooth and safe as possible.

Thank you once again for your resilience, commitment, and solidarity.


Conoce el Protocolo de Seguridad para Acudir a Oficinas Dextra.

Todas nuestras instalaciones están preparadas con las medidas de seguridad e higiene necesarias para que quienes acudan puedan realizar sus actividades de forma segura. Además de seguir las recomendaciones que se dan en este video, contamos con un protocolo más detallado que puedes revisar en Dextra Master.

Dextra se ha preparado con:

  • Higiene
    • Limpieza y desinfección de escritorios por personal de limpieza.
    • Limpieza y lavado de alfombras.
    • Kit de Equipo de Protección Personal (EPP) que se entregará el mismo día al ingresar a las instalaciones de Dextra en RH.
      • 1 cubrebocas lavables para cubrir la primera semana. Será entregado en el área de RH.
      • 1 careta de protección ocular/facial.
      • 1 dispositivo personal para presionar botones y abrir puertas.
    • Estaciones con:
      • Gel antibacterial con base 70% alcohol.
      • Toallas desinfectantes.
    • Tapetes desinfectantes en la zona de acceso a pisos.
  • Transporte
    • Se cubrirá el pago de UBER a quienes utilizan transporte público (autobús/metro) para acudir a oficinas, ya que no se permitirá el traslado en transporte público (autobús/metro). Si te encuentras en esta situación, deberás reportarlo a tu líder para explicarte el proceso.
  • Estacionamiento
    • Colaboradores con cajón asignado deberán hacer uso del mismo.
    • Colaboradores sin cajón asignado y que cuenten con auto, podrán solicitar una asignación temporal de los cajones Dextra que no son utilizados en esta etapa
  • Horarios 
    • Cubriremos el horario ordinario de oficina (8:30am a 5:30pm).
    • En esta primera etapa el horario de comida será revisado con los líderes para evitar aglomeraciones en el área de comedor.

Las nuevas medidas de protección requieren un esfuerzo por parte de todos. No olvides que cada acción repercute en todos con los que interactuamos y la forma en la que hacíamos las cosas ha cambiado, puede tomar tiempo el adaptarnos a esta nueva realidad, pero juntos podemos lograr que sea lo más ágil y sanamente posible.

Gracias, una vez más, por ayudarnos con tu resiliencia, compromiso y solidaridad.