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Embedded Software

Provider of Fleet Management Solutions
Increase customer base with new product capabilities

Client, A subsidiary of a US$ 138B Telecommunications firm, this company provides fleet management solutions that offer timely data organizations need to manage their fleets effectively.

Challenge, While the company had a very successful product, it was facing challenges to scale its process and overcome market pressures to extend its product functionality and integrate new technologies at a fast pace. Some of the specific challenges were:

  • Reduce the time-to-market and cost of new features & products that were demanded and required to differentiate
  • Renew the technological base of its products to handle changes in the industry and improve the product scalability

Objectives,
Implement a new hardware architecture and work process to shorten release cycle time. Reduce New product & features introduction cycle and the investment on new releases

Approach, Setup a near-shore development and testing center at Mexico to extend the existing engineering operation Redesigned the firmware development and testing process to improve speed and quality (separating development and test responsibilities, implementing, configuration management and bug management systems, etc) Created a new architecture for the product based in pre-emptive RTOS for scalability and levering new hardware-components/communication standards Automation of significant share of the test scenarios

Results, Reduced the time to market of new features for existing products while at the same time dedicating bandwidth to new products development The cost of the new team extension was below the expectation due to the near shore approach combined with productivity/quality improvements achieved with the new process

Achievements, Recommendation to work with additional partners Contract has been renewed for 7 continuous years

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Embedded Software

Embedded Software

Provider of Fleet Management Solutions
Increase customer base with new product capabilities

Client, A subsidiary of a US$ 138B Telecommunications firm, this company provides fleet management solutions that offer timely data organizations need to manage their fleets effectively.

Challenge, While the company had a very successful product, it was facing challenges to scale its process and overcome market pressures to extend its product functionality and integrate new technologies at a fast pace. Some of the specific challenges were:

  • Reduce the time-to-market and cost of new features & products that were demanded and required to differentiate
  • Renew the technological base of its products to handle changes in the industry and improve the product scalability

Objectives,
Implement a new hardware architecture and work process to shorten release cycle time. Reduce New product & features introduction cycle and the investment on new releases

Approach, Setup a near-shore development and testing center at Mexico to extend the existing engineering operation Redesigned the firmware development and testing process to improve speed and quality (separating development and test responsibilities, implementing, configuration management and bug management systems, etc) Created a new architecture for the product based in pre-emptive RTOS for scalability and levering new hardware-components/communication standards Automation of significant share of the test scenarios

Results, Reduced the time to market of new features for existing products while at the same time dedicating bandwidth to new products development The cost of the new team extension was below the expectation due to the near shore approach combined with productivity/quality improvements achieved with the new process

Achievements, Recommendation to work with additional partners Contract has been renewed for 7 continuous years

Mobile Technologies

Global Semiconductor Design and Manufacturing Company Enabling new platforms to attract customers

Client, A US$12.8B leading designer and manufacturer of semiconductors sold to electronics designers and manufacturers all over the world. The company operates in more than 35 countries and serves more than 100,000 customers worldwide.

Challenge, They needed to expand their product geographic reach, expand product line up and reduce time to market in a cost efficient way. New products have arrived as possible substitute, new delivery models have to be implemented to compete.

Objectives, Increase market share, compete with new devices/substitutes Modify current product functionality and content to different country Expand product content within existing device based requirements.

Approach, Structured a multidisciplinary team owning all the development life cycle becoming an extension of our customer´s product development team Invested in a dedicated delivery center with secure and reliable communication links and IT infrastructure that mirrored our customer´s facilities in Dallas. Port content and functionality to different Operating systems and devices: iOS, Android, HTML5

Results, Our client´s products and technologies are used all over the world and in different devices and electronic marketplaces Students have access to re-formatted product on third-party platforms. Yearly Back to School product introductions were met on a timely manner

Achievements, Dextra is their supplier of choice for their product development lifecycle

Mobile Technologies

Mobile Technologies

Global Semiconductor Design and Manufacturing Company Enabling new platforms to attract customers

Client, A US$12.8B leading designer and manufacturer of semiconductors sold to electronics designers and manufacturers all over the world. The company operates in more than 35 countries and serves more than 100,000 customers worldwide.

Challenge, They needed to expand their product geographic reach, expand product line up and reduce time to market in a cost efficient way. New products have arrived as possible substitute, new delivery models have to be implemented to compete.

Objectives, Increase market share, compete with new devices/substitutes Modify current product functionality and content to different country Expand product content within existing device based requirements.

Approach, Structured a multidisciplinary team owning all the development life cycle becoming an extension of our customer´s product development team Invested in a dedicated delivery center with secure and reliable communication links and IT infrastructure that mirrored our customer´s facilities in Dallas. Port content and functionality to different Operating systems and devices: iOS, Android, HTML5

Results, Our client´s products and technologies are used all over the world and in different devices and electronic marketplaces Students have access to re-formatted product on third-party platforms. Yearly Back to School product introductions were met on a timely manner

Achievements, Dextra is their supplier of choice for their product development lifecycle

Web Solutions or Testing

Worlds Largest Technology Company
Support Company Turnaround

Client, At US$120B, the largest company, on a revenue basis, offering a range of personal computing and other access devices, consulting, outsourcing and technology services, imaging and printing-related products and services and enterprise information technology infrastructure.

Challenge, Structural and execution issues leading to multi-quarter decline in revenue and operating margins. Under investment in internal IT systems and in data gathering, reporting tools, systems needed to track and report on all key business performance metrics identified as two key areas that were contributing to make company less competitive, effective and efficient. Cost reduction initiatives implemented company wide.

Objectives, Support Operations and Development for the Printing, Service and Enterprise business units Directly partner with company’s offshore global development center and business units Bring value effective solution to keep budgets within the constraints of the cost reduction initiatives

Approach, Set up near shore development center in Mexico to coordinate with and supplement company’s offshore development center Support SAP implementation work ITSM including application monitoring and bug fixes Agile development Business to business middleware connectivity Technology requirements: BI Tools, .NET, Java and SAP

Results, Shorten integration cycles for Sales and Marketing so they increased digital engagement with customers. Contributing to firm´s improvements on operation, service delivery, and supply-chain management. Enhancing customer experience and support by improving the quality of the deliverables and reliability.

Achievements, Accreditation as Approved Supplier for the company Selection as one of two preferred near shore suppliers 300% growth in support resources over 2 years

Web Solutions or Testing

Web Solutions or Testing

Worlds Largest Technology Company
Support Company Turnaround

Client, At US$120B, the largest company, on a revenue basis, offering a range of personal computing and other access devices, consulting, outsourcing and technology services, imaging and printing-related products and services and enterprise information technology infrastructure.

Challenge, Structural and execution issues leading to multi-quarter decline in revenue and operating margins. Under investment in internal IT systems and in data gathering, reporting tools, systems needed to track and report on all key business performance metrics identified as two key areas that were contributing to make company less competitive, effective and efficient. Cost reduction initiatives implemented company wide.

Objectives, Support Operations and Development for the Printing, Service and Enterprise business units Directly partner with company’s offshore global development center and business units Bring value effective solution to keep budgets within the constraints of the cost reduction initiatives

Approach, Set up near shore development center in Mexico to coordinate with and supplement company’s offshore development center Support SAP implementation work ITSM including application monitoring and bug fixes Agile development Business to business middleware connectivity Technology requirements: BI Tools, .NET, Java and SAP

Results, Shorten integration cycles for Sales and Marketing so they increased digital engagement with customers. Contributing to firm´s improvements on operation, service delivery, and supply-chain management. Enhancing customer experience and support by improving the quality of the deliverables and reliability.

Achievements, Accreditation as Approved Supplier for the company Selection as one of two preferred near shore suppliers 300% growth in support resources over 2 years

Methodologies

CMMI
Capability Maturity Model Integration

November 8th, 2016,
Dextra is proud to announce that has been appraised at Capability Maturity Model Integration (CMMI®) Maturity Level 3 rating for the Software Engineering Institute's (SEI) CMMI® for Development and Services. This evaluation demonstrates that Dextra incorporates best practices to deliver high quality software to its customer.
We’re honored to be recognized for our success as a result of the effort and hard work commitment we place in all our projects and initiatives.

It is a great accomplishment for a company in the Nearshore space to achieve CMMI®Maturity Level 3, said Daniel Chavez Dextra´s CEO. We invest our effort and talent into this and other programs that help us to improve our service and productivity.

An appraisal at maturity level 3 indicates the organization is performing at a “defined” Level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, which is the basis for maturity level 3, is established and improved over time.

cmmi

Methodologies

CMMI
Capability Maturity Model Integration

November 8th, 2016,
Dextra is proud to announce that has been appraised at Capability Maturity Model Integration (CMMI®) Maturity Level 3 rating for the Software Engineering Institute's (SEI) CMMI® for Development and Services. This evaluation demonstrates that Dextra incorporates best practices to deliver high quality software to its customer.
We’re honored to be recognized for our success as a result of the effort and hard work commitment we place in all our projects and initiatives.

It is a great accomplishment for a company in the Nearshore space to achieve CMMI®Maturity Level 3, said Daniel Chavez Dextra´s CEO. We invest our effort and talent into this and other programs that help us to improve our service and productivity.

An appraisal at maturity level 3 indicates the organization is performing at a “defined” Level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, which is the basis for maturity level 3, is established and improved over time.

cmmi

Contact

HEADQUARTERS

Hidalgo 922-1 Pte
Colonia Mirador, Monterrey, NL
México, 64070
MEX: +52 (81) 8220-2010
USA: +1 (877) 882-5682



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