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Embedded Software


Embedded Software

Provider of Fleet Management Solutions
Increase customer base with new product capabilities

Client. A subsidiary of a US $138B Telecommunications firm, this company provides fleet management solutions that offer timely data organization needed to manage their fleets effectively.

Challenge. While the company had previously implemented a successful product, it was facing challenges to scale its processes, overcome market pressures and integrate new technologies to extend its product functionality at a faster pace. Some specific challenges were:

  • Reduce the time-to-market and cost of new products/features that were demanded by clients and required by the industry
  • Refresh its products’ technology base in order to more quickly handle industry changes and to improve overall product scalability

Objectives. Design and implement a new hardware architecture and subsequent development process to shorten release cycle time. Shorten new product/features introduction cycle times and reduce the investment on new releases.

Approach. Set up a nearshore development and testing center to enhance existing engineering operations. Redesigned firmware development and testing process to improve speed and quality (this included separating development and testing responsibilities, implementing configuration management and problem management systems). Created a new product architecture based on pre-emptive real-time operating system (RTOS) methodology to process data automatically without buffer delays while improving scalability and levering new hardware component/communication standards. Automated significant groups of test scenarios.

Results. Reduced the time to market for new features and for existing products while at the same time deploying extra resource bandwidth to new product development. The cost of the team extension was below expectation due to Dextra ‘s nearshore capabilities that helped the client realize productivity and quality improvements as a result of new processes.

Achievements Recommendation to work with additional partners. Contract has been renewed yearly for seven continuous years.

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Embedded Software

Embedded Software

Provider of Fleet Management Solutions
Increase customer base with new product capabilities

Client.A subsidiary of a US $138B Telecommunications firm, this company provides fleet management solutions that offer timely data organization needed to manage their fleets effectively.

Challenge. While the company had previously implemented a successful product, it was facing challenges to scale its processes, overcome market pressures and integrate new technologies to extend its product functionality at a faster pace. Some specific challenges were:

  • Reduce the time-to-market and cost of new products/features that were demanded by clients and required by the industry
  • Refresh its products’ technology base in order to more quickly handle industry changes and to improve overall product scalability

Objectives. Design and implement a new hardware architecture and subsequent development process to shorten release cycle time. Shorten new product/features introduction cycle times and reduce the investment on new releases.

Approach. Set up a nearshore development and testing center to enhance existing engineering operations. Redesigned firmware development and testing process to improve speed and quality (this included separating development and testing responsibilities, implementing configuration management and problem management systems). Created a new product architecture based on pre-emptive real-time operating system (RTOS) methodology to process data automatically without buffer delays while improving scalability and levering new hardware component/communication standards. Automated significant groups of test scenarios.

Results. RReduced the time to market for new features and for existing products while at the same time deploying extra resource bandwidth to new product development. The cost of the team extension was below expectation due to Dextra ‘s nearshore capabilities that helped the client realize productivity and quality improvements as a result of new processes.

Achievements. Recommendation to work with additional partners. Contract has been renewed yearly for seven continuous years.

Mobile Technologies

Global Semiconductor Design and Manufacturing Company
Enabling new platforms to attract customers

Client. A US $12.8B leading designer and manufacturer of semiconductors that are sold to electronics designers and manufacturers all over the world. The company operates in more than 35 countries and serves more than 100,000 customers worldwide.

Challenge. The company needed to expand their products’ geographic reach, expand the product line up and reduce time to market in a cost-efficient way. Competitor products had arrived as possible substitutes requiring the implementation of new delivery models in order to compete.

Objectives. Increase market share, compete with new devices/substitutes. Modify current product functionality and content to different countries. Expand product content within existing device-based constraints.

Approach. Created a multidisciplinary team across the complete development life cycle. Team became an extension of the client’s product development team. Invested in a dedicated delivery center with secure, reliable communication links and IT infrastructure that mirrored our client’s facilities in Dallas. Ported client content and functionality to different operating systems and devices (iOS, Android, HTML5, etc.)

Results. Our client’s products and technologies are used all over the world and in different devices and electronic marketplaces. Students now have easy access to re-formatted products on third-party platforms. Yearly back-to-school product introductions are met on time.

Achievements. Dextra is the client’s supplier of choice across their product development lifecycle.

Mobile Technologies

Mobile Technologies

Global Semiconductor Design and Manufacturing Company Enable new platforms to attract customers

Client. A US $12.8B leading designer and manufacturer of semiconductors that are sold to electronics designers and manufacturers all over the world. The company operates in more than 35 countries and serves more than 100,000 customers worldwide.

Challenge. The company needed to expand their products’ geographic reach, expand the product line up and reduce time to market in a cost-efficient way. Competitor products had arrived as possible substitutes requiring the implementation of new delivery models in order to compete.

Objectives. Increase market share, compete with new devices/substitutes. Modify current product functionality and content to different countries. Expand product content within existing device-based constraints.

Approach. Created a multidisciplinary team across the complete development life cycle. Team became an extension of the client’s product development team. Invested in a dedicated delivery center with secure, reliable communication links and IT infrastructure that mirrored our client’s facilities in Dallas. Ported client content and functionality to different operating systems and devices (iOS, Android, HTML5, etc.)

Results. Our client’s products and technologies are used all over the world and in different devices and electronic marketplaces. Students now have easy access to re-formatted products on third-party platforms. Yearly back-to-school product introductions are met on time.

Achievements. Dextra is the client’s supplier of choice across their product development lifecycle.

Web Solutions or Testing

World's Largest Technology Company
Support Company Turnaround

Client. At US $120B, the world’s largest technology company on a revenue basis, offering a range of personal computing and other devices, consulting, outsourcing and technology services, imaging and printing products & services and enterprise information technology infrastructure.

Challenge. Structural and execution issues were leading to multi-quarter declines in revenue and operating margins. Internal IT systems and inability to track and report on key business performance metrics were the areas Dextra identified as requiring improvement and that would contribute positively to the company-wide cost reduction initiatives being implemented.

Objectives. Engage and support operations and development activities in the printing, services and enterprise business units while directly partnering with company’s offshore global development center and other local business units. Bring effective solutions to keep budgets within the constraints of the cost reduction initiatives.

Approach. Set up nearshore development center in Mexico to coordinate with and supplement the company’s offshore development center. Support SAP implementation work. Utilize IT Service Management tools for application monitoring and bug fixes. Manage agile development and business-to-business middleware connectivity using BI Tools, .NET, Java and SAP among others.

Results. Shortened integration cycles for Sales and Marketing to enable increased digital engagement with customers. Improved firm’s operations, service delivery and supply-chain management. Enhanced customer experience and support by consistently improving deliverable quality and reliability.

Achievements. Accreditation, among many competitors, as an Approved Supplier for the company. Selection as one of only two preferred near shore suppliers. Company continued to request additional help and resources from Dextra’s highly-skilled staff over the next 2 years.

Web Solutions or Testing

Web Solutions or Testing

Worlds Largest Technology Company
Support Company Turnaround

Client. At US $120B, the world’s largest technology company on a revenue basis, offering a range of personal computing and other devices, consulting, outsourcing and technology services, imaging and printing products & services and enterprise information technology infrastructure.

Challenge. Structural and execution issues were leading to multi-quarter declines in revenue and operating margins. Internal IT systems and inability to track and report on key business performance metrics were the areas Dextra identified as requiring improvement and that would contribute positively to the company-wide cost reduction initiatives being implemented.

Objectives. Engage and support operations and development activities in the printing, services and enterprise business units while directly partnering with company’s offshore global development center and other local business units. Bring effective solutions to keep budgets within the constraints of the cost reduction initiatives.

Approach. Set up nearshore development center in Mexico to coordinate with and supplement the company’s offshore development center. Support SAP implementation work. Utilize IT Service Management tools for application monitoring and bug fixes. Manage agile development and business-to-business middleware connectivity using BI Tools, .NET, Java and SAP among others.

Results. Shortened integration cycles for Sales and Marketing to enable increased digital engagement with customers. Improved firm’s operations, service delivery and supply-chain management. Enhanced customer experience and support by consistently improving deliverable quality and reliability.

Achievements. Accreditation, among many competitors, as an Approved Supplier for the company. Selection as one of only two preferred near shore suppliers. Company continued to request additional help and resources from Dextra’s highly-skilled staff over the next 2 years.

Methodologies

CMMI
Capability Maturity Model Integration

November 8th, 2016,
Dextra has been appraised Capability Maturity Model Integration (CMMI®) Maturity Level 3 rating for the Software Engineering Institute's (SEI) CMMI® for Development and Services. This independent evaluation demonstrates that Dextra incorporates best practices in the delivery of high quality software to its clients. This evaluation recognizes Dextra’s effort, dedication and commitment it places in all its projects and initiatives.

“It is a great accomplishment for a company in the Nearshore space to achieve CMMI® Maturity Level 3,” said Daniel Chavez Dextra’s CEO. “We invested effort and talent into this and other programs that help us to demonstrate and improve our service and productivity capabilities.”

A Level 3 appraisal indicates the organization’s set of internal processes are well characterized and understood, and are described in standards, procedures, tools and methods. This set of processes is established and improved over time.

Dextra achieved this accreditation not at one particular center, but across all three centers in Guadalajara, Aguascalientes and also Monterrey.

cmmi

Methodologies

CMMI
Capability Maturity Model Integration

November 8th, 2016,
Dextra is proud to announce that has been appraised at Capability Maturity Model Integration (CMMI®) Maturity Level 3 rating for the Software Engineering Institute's (SEI) CMMI® for Development and Services. This evaluation demonstrates that Dextra incorporates best practices to deliver high quality software to its customer.
We’re honored to be recognized for our success as a result of the effort and hard work commitment we place in all our projects and initiatives.

It is a great accomplishment for a company in the Nearshore space to achieve CMMI®Maturity Level 3, said Daniel Chavez Dextra´s CEO. We invest our effort and talent into this and other programs that help us to improve our service and productivity.

An appraisal at maturity level 3 indicates the organization is performing at a “defined” Level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, which is the basis for maturity level 3, is established and improved over time.

cmmi

Contact

HEADQUARTERS

Monterrey
Hidalgo 958 Pte
Colonia Mirador, Monterrey, NL
México, 64070
MEX: +52 (81) 8220-2010
MEX: +52 (81) 8220- 2015
USA: +1 (877) 882-5682


Guadalajara
Torre Madol, Piso 5, Mixcoalt 144,
Ciudad del Sol, Zapopan, Jal
México, 45050
TEL: +52 (33) 3122-1236

Aguascalientes
Av. Guadalupe Gonzalez 226, Piso 4
Unidad Ganadera
Aguascalientes, Ags
México, 20130
TEL: +52 (449) 996-7355

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